Frequently asked questions

Each product page lists the sizes with body measurements. Between two sizes, pick the larger for jackets you will layer under and the smaller for running kit.

Our waterproof jackets have taped seams and a membrane rated for a full day of mountain rain. Wash them now and then with a technical cleaner to keep the outer face shedding water.

Everything carries a two-year warranty. If a seam, zip or pole gives up, write to us and we repair or replace it.

Order it, try it at home with the tags on, and send it back within thirty days if it is not right.

Orders placed before 3 pm leave the same working day. Delivery takes one to three working days in Portugal and three to six across Europe.

A tracking link arrives by email as soon as your parcel leaves us, and you can follow it from your account too.

Free on orders over €100, and €4.90 below that.

Cards, Apple Pay, Google Pay and PayPal, through a secure, certified payment provider. We never see your card number.

Within 30 days, write to us and we send you a free return label. Your refund follows within five working days of the parcel reaching us.